Legal
Privacy Policy
- Last updated
- 20 August 2026
- Status
- Draft for review
This Privacy Policy explains how the Project Team handles information collected through the Culture Fest website, account system, and survey.
This policy is published in English and Greek. Where the two differ, the English text is the authoritative version.
1. Who is responsible for the information?
The Culture Fest website and survey are operated by the Project Team.
For questions about privacy or personal information, users can contact:
- Privacy Contact
- Spyridon Siachamis
- Privacy Email
- culturefestgreece@outlook.com
The privacy contact receives privacy-related requests and coordinates with the Project Team where necessary.
2. What information do we collect?
Account information
When you create an account, the service may collect:
- Email address
- Phone number
- Password
- Account creation date
- Email verification status
- Survey participation status
- Eligibility and redemption status
Passwords are never stored in plain text and are protected using secure password hashing.
For privacy and security purposes, email addresses and phone numbers are stored in a protected, hashed form within the application database.
Survey information
When you complete the Culture Fest survey, we may collect:
- Audience type
- Gender
- Age range
- Interest level
- Likelihood of recommending the event
- Preferred ticket-price range
- Date preference
- Group size
- Interest in food stalls
- Interest in transportation
- Accommodation area
- Student-pass status
- Optional open feedback
- Survey submission date and time
3. Separation of account and survey information
Culture Fest is designed to keep survey responses separate from account identity.
Survey responses do not contain your account ID, email address, or phone number.
Your account does record whether you have submitted the survey. This is necessary to prevent multiple submissions from the same account and, where applicable, determine eligibility for an associated event benefit.
As a result, the system can record that an account has submitted a survey without storing that account's identity together with the specific answers submitted.
Please avoid including unnecessary personal or sensitive information in the optional open-feedback field.
4. Why do we use this information?
The Culture Fest survey is being used as a trial run for the festival. Its purpose is to help the Project Team understand attendee preferences, evaluate the event, and develop the Culture Fest brand and future events.
Information may be used to:
- Create and manage attendee accounts
- Verify accounts
- Authenticate users
- Prevent duplicate survey submissions
- Analyze attendee preferences
- Evaluate the festival
- Plan future Culture Fest events
- Improve the attendee experience
- Determine eligibility for event benefits
- Manage digital passes and QR-based benefits
- Record redemption of eligible benefits
- Maintain and secure the website
- Prevent abuse or fraudulent activity
- Troubleshoot technical issues
Survey information is intended for internal use by the Project Team and is not intended to be shared with people outside the project team for their own purposes.
7. Data security
The Culture Fest service uses technical measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Secure password hashing
- Protected authentication sessions
- Server-side authorization
- Administrative access controls
- Rate limiting
- Input validation
- Request-size restrictions
- HTTPS
- Protection of application secrets
- Separation of account information from survey responses
- Database protections against concurrent duplicate survey submissions
While we take reasonable measures to protect information, no internet-based service can guarantee absolute security.
8. How long is information retained?
Account information and survey responses are retained for the operation of the Culture Fest event and related event activities.
The information will be deleted after the festival has concluded and the associated event operations have been completed.
Information may remain temporarily in technical backups or service-provider systems according to their applicable retention and deletion procedures.
Information may also be retained where required by law.
9. Your rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
Privacy requests can be submitted to:
- Privacy Contact
- Spyridon Siachamis
- Privacy Email
- culturefestgreece@outlook.com
Because survey responses are deliberately stored separately from account identity, it may not always be technically possible to identify a particular survey response as belonging to a specific account.
You may also have the right to lodge a complaint with the relevant data-protection supervisory authority.
10. Optional feedback
The survey includes an optional open-feedback field.
Please do not include passwords, financial information, unnecessary contact information, or other sensitive personal information in your response.
11. Changes to this Privacy Policy
We may update this Privacy Policy if the Culture Fest service, its data-processing practices, or applicable requirements change.
When changes are made, the “Last updated” date will be updated.
12. Contact
For questions about privacy, personal information, or this Privacy Policy:
- Team
- The Project Team
- Privacy Contact
- Spyridon Siachamis
- Privacy Email
- culturefestgreece@outlook.com